CUBBIE FAQs
HOW CAN CUBBIE HELP
Do you have any questions related to your orders? Feel free to start by exploring my FAQs on the right. If your question isn't having a FAQ party, please send me an email, and I will get back to you super soon!
I currently ship to all 27 EU nations, along with Argentina, Australia, Brazil, Canada, Caribbean Netherlands, Chile, China, Colombia, Hong Kong, Iceland, India, Indonesia, Japan, Malaysia, Mexico, New Zealand, Norway, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, and Vietnam.
Shipping Rate (2024 update)
Domestic Shipping to the Netherlands
• Sticker only (under 50g): 2.95€
• Flat Mail (paper products only under 200g): 4.95€
• Letterbox mail (with track & trace): 5.95€
International Shipping
• Sticker only (under 50g):4.95€
• Flat Mail (paper products only under 200g): 5.95€
• Letterbox mail (without track & trace): 7.95€
• Priority mail (with track & trace): 9.95€
Please NOTE
* To minimize the international shipping cost, all standard international letterbox packages are shipped WITHOUT track & trace. You are able to upgrade your shipping method to Priority mail with trace & trace service at check out page
* All the domestic letterbox mail to the Netherlands are shipped WITH track & trace
* Free NL shipping over 30€ | Free Worldwide shipping over 50€
For detailed information on our shipping policy, please check your Shipping Policy page.
Orders are promptly dispatched within 1-3 business days following successful payment processing.
For customers within the Netherlands, you can anticipate delivery within 1-2 days after the package's dispatch.
Within the European Union, delivery typically requires no more than 7-10 business days, while international shipments may necessitate up to 20-30 days for arrival. Please kindly note that the precise shipping duration may vary in accordance with the performance of the local shipping carrier in each respective country.
I use the services of PostNL for domestic shipments within the Netherlands, while for international shipping, PostNL International will be the shipping carrier.
Yes.
Domestic (within the Netherlands) letterbox shipping services always include track and trace. But unfortunately, for paper-only orders, I ship by flatmail, which means no track & trace is included.
For international customers, you are able to choose between Standard mail (without trace & trace) and Priority mail(with trace & trace) at the check out page.
If your location is within the EU, UK, or other nations, it is possible that your package could be subject to customs duties upon its arrival. Any expenses arising upon the package's arrival at its destination must be borne by the recipient. These charges are beyond our control, as customs regulations vary from country to country. For additional inquiries, please direct your concerns to the local customs authorities.
Please contact me as soon as possible. If your order has not yet been dispatched, I am more than willing to assist you.
I accept returns of unused, undamaged products within a 14-day period from their delivery to your designated location. The full product value will be refunded upon successful return. However, return shipping expenses are the responsibility of the customer.
* Please note that sale items and digital products are exempt from the return policy.
For inquiries regarding returns, please do not hesitate to contact me. The estimated processing time for returns is no more than 5 working days.
For detailed information on the return & refund policy, please check Refund Policy page.
If you happen to receive the wrong order, please reach out to me right away. I will send you the correct item at no cost! However, if the mix-up was on your end, I will not be able to process a refund.
Yes.
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